Business Innovation

Managing the Future Business Innovation as an Enabler: Agencies must innovate their business processes to fully recognize the benefits and investments in information technology. Will generations working together produce innovation and enable progressive mission delivery and an enhanced customer experience?

Track Keynote:

David McClure was appointed as the Associate Administrator of the U.S. General Services Administration Office of Citizen Services and Communications effective August 24, 2009. In 2010, the office was re-established as the Office of Citizen Services and Innovative Technologies.

As Associate Administrator, McClure advances GSA’s responsibilities in serving the American people through open and transparent government initiatives to provide increased government accessibility to the public. McClure also identifies and applies new technologies to improve government operations and service delivery.

Panel 1: Evolve or Perish - Using Business Innovation in Lean Times

What is the business/government delivery model 10-20 yrs from now? How do you get from where we are recognizing that this journey is still ongoing (which includes Twitter, Facebook, and smart phones which are ubiquitous) to solar highways - that generate alerts on demand; generate power for commercial use. How do you conduct protected virtual working sessions from any place at anytime with the necessary subject matter personnel? How does the organization incorporate and accept the potential while delivering quality services to their constituents/users/customers?

Moderator: David McClure, Associate Administrator, Office of Citizen Services & Innovative Technologies, U.S. General Services Administration

Panelists:

Angie Bailey, Associate Director for Employee Services, Office of Personnel Management
Kristen Ratcliff, Special Assistant to the National Coordinator, Office of the National Coordinator for Health Information Technology (ONC), U.S. Department of Health

Donna Roy, Executive Director, Information Sharing Environment Applied Technology, Office of the Chief Information Officer, Department of Homeland Security

Panel 2: Harnessing the Wisdom and Fueling Fresh Thinking

How do you address a very diverse client base and enhance business delivery? How do you innovate in a way to satisfy multiple generations’ needs and their varying expectations? How do you use technology which is ubiquitous in many urban areas – it is not necessarily so in rural, and lower income areas?. So how do you innovate and maximize program delivery?

This session will address issues – internal and external in an organization where there is a drive to change and innovate. How will the longer tenured people who have and are successful - but maybe more cautious be engaged? How do the fresh/new employees look at the organization? Do they influence and push change or do they become part of the pre-existing norm?

How are the external customers/users from across a broad sample of society served and engaged?

Panel 3: Crossing Boundaries: Imagining the Possible Without Constraints

We don’t need more rules to create changes. Or do we? How do we address the technology push and pull in a government environment? Remember how many were concerned and may still be about the President having a BB? So how do you get beyond those traditional concerns and move to an open environment where the right person is able to perform their responsibilities from anyplace and deliver the right outcome/service at the right time to the right person? Do we collaborate more with State, Local and perhaps foreign governments and NGOs to extend our ability to deliver services more economically to the taxpayer?

Moderator:
Tony Trenkle, Director, Center for Medicare and Medicaid Services (confirmed)

Panelists:
Jonathan Benett, Program Manager, Food and Nutrition Service, U.S. Department of Agriculture
Theresa Cullen, Assistant Surgeon General and Chief Information Officer, Indian Health Service
Terrence McKittrick, IVice President, Health and Social Programs, ICF International

Panel 4: Getting it Done, No Money Same Rules

Is Game over due to budget cuts? Or is it a challenge? Are people finding new ways of doing things, sharing resources, sharing tools and best practices – doing more with less every day? Innovation is the only way forward. So who has done this and how did they do it?

Moderator:

Lena Trudeau, General Services Administration

Panelists:

Stacy Blanchard, Senior Director, Organization Effectiveness Services for Analytics, Accenture
Michelle Fox, Chief Strategist for Education and Workforce Development, U.S. Department of Energy
Steve Ressler, CEO & Founder, GovLoop